Refund Policy

Divine Beauty Lounge Refund Policy

At Divine Beauty Lounge, we strive to provide our customers with the finest possible services and products. At the same time, we also consider that there could arise those situations that may call for a refund. For this purpose, we have devised a refund policy in a manner so as to make it reasonable and customer-friendly, to assure you and keep you satisfied with your experience at our lounge.

Eligibility for Refund

Refunds will be granted in case of the following:

Cancellation Policy: Any appointment can be canceled, but one has to give a 24-hour notice. If one fails to give notice, the charge will be 50% of the service.
Services Dissatisfaction: In case of dissatisfaction with any services rendered, please write back to us within 3 days of your visit. We'll work along with you to arrive at a mutual solution. This may involve a refund or complementary service at our discretion.
Product Return: In case you are not satisfied with a product bought from our lounge, you can return it within 14 days of purchase for an exchange or full refund.

Refund Process

These refunds must be processed through a member of our customer service team, either by calling in and speaking with them, sending an email, or coming into our lounge in person. They can guide you through this process and provide the refund within 5-7 business days.

Refund Amount

The amount returned will depend on how the original payment was made. Refunds will be made available via the following:

Cash Refunds: Cash refunds for cash paid shall be provided in cash.
Credit Card Refunds: Refunds to credit card payments will be credited back to the original card.
Gift Card Refunds: Refunds to gift card purchases will be provided by way of a new gift card.

Exceptions

The following are excluded from our refund policy:

Packages and Promotions: Packages and promotions are not eligible for refunds, unless stated otherwise.
Gift Certificates: Gift certificates are not refundable but can be transferred to another person.
Expired Products: There shall be no refund entertained on expired products.

Refund Policy Change

We reserve the right to modify or update our refund policy at any time without notification. You are liable for occasionally reviewing our refund policy for changes.
By using and accessing our services or purchasing any products from Divine Beauty Lounge, you hereby agree and acknowledge that you have read, understood, and accepted our refund policy.

Please do not hesitate to contact us for any of your questions or concerns regarding our refund policy. We're always here to help you.